ï‚· First international Business Process Outsourcing facility in Shillong.
ï‚· To scale up to a world class 350-seater facility at Shillong Tech Park
Shillong, September, 2022 : California headquartered 7.ai – a global leader in intent-driven customer solutions and contact center services â€“ announced expansion of operations in Shillong, Meghalaya. The company’s customers include Fortune 500 companies worldwide.
7.ai will offer local youth the opportunity to work with international brands on new-age technology services like Chat and Voice processes, which will help them build their careers and provide them with enormous learning opportunities. The company has already started actively recruiting local talent at its current facility in Laitmukharah, Shillong, as it scales up operations with a 350-seat state-of-the-art facility at the Shillong Tech Park.
In India, the Northeast market is an untapped business hub with immense talent and potential. Over the last 15 years, 7.ai has hired highly skilled team members from Shillong, providing them with a strong career path and an opportunity to gain international exposure. As a result of its long-standing relationship with Shillong, the company decided to set up its third delivery centerin India, in the city.
7.ai is the first international Business Process Outsourcing facility in Shillong. The company aims to be an employer of choice for Meghalaya’s skilled and diverse workforce. It will give the youth of Shillong the abilityto leverage new-age technology such as Artificial Intelligence to enhance the customer experience journey for global Fortune 500 companies.Team members will also have the opportunity to pursue careers at any of the companyâ€™s international centers across the Americas.
7.ai was recently rated amongst the â€œIndia’s Best Companies to Work Forâ€ by the Great Place to Work which is a global recognition and was also a part of the Top 50 Great Places to Work for Women in 2022. 7.ai has been recognized consecutively for the 4th year.
With close to 55% ofits current workforce at Shillong being women,7.ai aims to further increase its diversity ratios through initiatives that build a more conducive work environment for women. These include flexi-time and fast-track programs to create a gender-diverse pipeline for managerial roles.
Animesh Jain, Chief Delivery Officer â€“ India & Americas 7.ai said, â€œWe are delighted to be the 1stinternational Business Process Outsourcing facility in Shillong.We are highly appreciativeof the very talented workforce and the infrastructural support that this city has to offer and are looking to expand operations to a 350-seater facility at the Shillong Tech Park.We hope by doing this, we will provide the local youth with an opportunity to connect with international customers and markets and become an employer of choice that mentorshigh-qualitytalentin a modern and fun work environment.â€
He further addedâ€œTeam members at 7.ai grow with the company and build long-term careers, with opportunities to also work at our international facilities. Our goal is to provide the youth of Shillong with hands-on experience to learn and leverage exciting technologies such as Artificial Intelligence to enhance the customer experience of Fortune 500 companies around the world.”